License Mapping and Requirements¶
1. Overview¶
Purpose: This document will provide comprehensive license mapping from Avaya to Webex Contact Center, including detailed requirements, SKUs, and cost analysis.
This is a placeholder document. Full content will be added in a future update.
2. Planned Content¶
2.1 Avaya to Webex License Mapping¶
To be documented: - Avaya agent licenses → Webex agent licenses - Avaya supervisor seats → Webex supervisor licenses - Avaya CMS → Webex Analyzer - Avaya IVR ports → Webex Connect licenses - Feature comparison (what's included vs add-on)
2.2 Webex License Types¶
To be documented: - Premium Agent: Full feature set - Standard Agent: Core capabilities - Supervisor: Team management - Administrator: System configuration - Developer/API: Integration licenses
2.3 License SKUs and Part Numbers¶
To be documented: - Official Cisco SKUs - Part numbers for ordering - Subscription vs perpetual - Contract terms (1-year, 3-year, 5-year)
2.4 Add-On Licenses¶
To be documented: - Call recording - Workforce Management (WFM) - Quality Management (QM) - Advanced analytics - AI/virtual agent licenses - Webex Calling integration
2.5 Cost Analysis¶
To be documented: - Per-seat pricing models - Volume discounts - True-up policies - Migration credits (if applicable) - 3-year TCO comparison (Avaya vs Webex)
2.6 License Management¶
To be documented: - License assignment process - User provisioning workflows - License reclamation (inactive users) - Usage monitoring - Compliance and auditing
3. Current License Information¶
For Existing License Data, See:
License Requirements Table (Available Now)¶
👉 assumptions-and-dependencies.md - Section 4.2
Current documented licenses:
- Webex Contact Center Premium Agent: 1,000 seats @ $120/user/month
- Webex Contact Center Supervisor: 50 seats @ $90/user/month
- Webex Calling: 1,000 seats @ $25/user/month
- Call Recording Storage: 500 hours/month @ $0.10/hour
- CUBE Session License: 2,000 sessions (one-time)
Total Annual Cost: ~$1,850,000
4. License Comparison Matrix (Future)¶
Avaya vs Webex Feature Parity¶
To be documented in table format:
| Feature | Avaya License | Webex License | Notes |
|---|---|---|---|
| Agent seat | Elite agent | Premium/Standard agent | TBD |
| Supervisor | CMS supervisor | Supervisor license | TBD |
| IVR ports | Orchestration Designer | Webex Connect | TBD |
| Reporting | CMS license | Analyzer (included) | TBD |
| Recording | Avaya recording | Recording add-on | TBD |
| WFM | 3rd party (Calabrio) | WFM add-on | TBD |
| Softphone | Avaya One-X | Webex App | TBD |
5. License Tiers Comparison (Future)¶
Webex Contact Center Premium vs Standard¶
To be documented:
| Feature | Standard | Premium |
|---|---|---|
| Voice | ✅ | ✅ |
| Digital channels | Limited | ✅ Full |
| Advanced routing | Basic | ✅ Advanced |
| AI features | ❌ | ✅ |
| Custom integrations | Limited | ✅ Full |
| Analytics | Basic | ✅ Advanced |
| SLA | 99.9% | 99.99% |
6. Licensing Best Practices (Future)¶
To be documented: - Right-sizing (avoid over-licensing) - Named vs concurrent licensing - License pooling strategies - Seasonal agent licensing - Contractor/temporary agent options - License reclamation policies
7. Procurement Process (Future)¶
To be documented:
Steps: 1. Calculate license requirements 2. Request quote from Cisco or partner 3. Review pricing and terms 4. Submit purchase order 5. Receive license activation codes 6. Apply licenses in Control Hub 7. Assign to users
Timeline: 4-6 weeks typical procurement cycle
8. Migration Licensing Considerations (Future)¶
To be documented:
Questions to Address: - Can we run Avaya and Webex in parallel (dual licensing period)? - Are there migration incentives or credits? - What happens to unused Avaya licenses? - Can we phase license purchases by wave? - What's the true-up policy if we exceed licenses?
9. Example Licensing Scenarios (Future)¶
Scenario 1: 1,000-Agent Full Migration¶
Details TBD
Scenario 2: Phased Migration (500 agents at a time)¶
Details TBD
Scenario 3: Hybrid (Some agents stay on Avaya)¶
Details TBD
10. Vendor Contacts¶
Cisco Licensing Team: - Licensing Support: licensing@cisco.com - Sales: [Your Cisco Account Manager] - Renewals: [Cisco Renewals Team]
Cisco Partners: - [Partner Company Name] - Contact: [Partner Contact]
11. License Audit and Compliance (Future)¶
To be documented: - Monthly usage reports - License utilization metrics - Compliance checks - True-up procedures - Audit preparation
12. Related Documents¶
Current License Information: - assumptions-and-dependencies.md (Section 4.2) - design-principles.md (Section 4.1 - Agent capacity planning) - cube-and-sbc-design.md (Section 4.3 - CUBE licensing)
Future Related Docs: - capacity-and-sizing.md (agent seat requirements) - cost-benefit-analysis.md (TCO comparison)
13. Future Updates¶
This placeholder will be expanded to include: - [ ] Complete Avaya → Webex license mapping table - [ ] Official Cisco SKU list with current pricing - [ ] License calculator spreadsheet - [ ] Volume discount tiers - [ ] Contract templates and terms - [ ] License management playbook - [ ] Audit checklist
14. Roadmap¶
Target Completion Date: Q4 2025 (before procurement)
Priority: 🔴 HIGH (needed for budgeting and procurement)
Dependencies: - Finalize agent count and license types needed - Obtain official Cisco pricing - Review contract terms with legal
15. Contributing¶
Need License Information? - Contact: architecture@company.com - Cisco Account Team: [Account Manager Email] - Procurement: procurement@company.com
Have Licensing Questions? - Submit to project team - Include: # of seats, license type, specific requirements